Refund policy

We have no return policy, all sales are final. However, we can sort out any issues with your order through email or messages on Instagram. If a package arrives damaged or leaking for example, you can get a refund. It will be decided on a case-by-case basis by the owner.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your query/issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at scarboroughscents@gmail.com.